KENYA - The East African Hub
Kenya is one of the fastest growing BPO destinations in Africa. The country is located in East Africa and the time zone is +3 GMT
- English is the official language in Kenya.
- Kenya enjoys a literacy rate of over 80%.
- Kenya also boasts a competitive cost of labour and the right infrastructure that is propelling the country to be the hub of choice for the worldwide BPO service sector in Africa.
- Kenya's education system is one of the best in Africa, annually churning out thousands of highly skilled English speaking graduates who are passionate about playing an active role in the global economy.
- Nairobi, the capital city of Kenya, is the major hub of business and investment in Eastern Africa. The city boasts excellent infrastructure and is an ideal place to live, work and do business.
- New information technologies such as Voice Over Internet Protocol (VOIP) and high-speed broadband wireless Internet access are available within Nairobi.
- Kenya has well developed Information and Communication Technology infrastructure which supports the BPO industry.
The Government of Kenya has set in place several incentives for offshore companies that are considering investing in the BPO industry in Kenya. There are a number of Free Trade Zones commonly referred to as Export Processing Zones (EPZ) that are suitable sites for contact centres and call centres. Operating your call centre/contact centre from the EPZ has a number of benefits including:
- 10 year Corporate Tax Holiday and 25% tax for 10 years thereafter
- 10 year Withholding Tax Holiday on payments to non-residents e.g. dividends
- Duty and VAT Exemption on raw materials, machinery and other inputs
- Stamp Duty Exemption
- 100% Investment Deduction on capital expenditure within 20 years
