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Callcentre




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in the BPO Industry in Africa


SERVICES

We offer a range of services to organizations that are considering offshore outsourcing.

We are dedicated to enabling our clients navigate the offshore outsourcing process by providing solutions to implementing a new call centre project from start to finish.

Our services are designed towards scalability to match our clients growing requirements and include:

  • Consultancy services to offshore clients migrating business processes to Kenya
  • Locating Joint Venture partners for offshore clients
  • Vendor Selection
  • Site Selection
  • Business Selection and Planning
  • Technology Requirement Analysis
  • Technology Platform Implementation
  • Recruitment and Training
  • Process Mapping
  • Operations Strategy
  • Design, negotiation and structure of Service Level Agreements
  • Feasibility Studies
  • Project Management
  • Business Development and Marketing
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Testimonial:
"Our client-focused consultancy services translate to investment value realisation and continued partnership." Peres Were, Managing Director - Cascade Global
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